Shipping policy

Digital books

Ebooks and audiobooks are delivered by email with a download link, straight after payment, or on release day for pre-orders. There's no shipping charge.

If your email hasn't arrived within an hour, check your spam folder, then contact us at books@maxinehenri.com.

Physical books

Our paperbacks, hardcovers and special editions are printed to order by our print partners and shipped directly to you. Each product page says which countries that book ships to.

Production time: printing takes a few business days before your book ships. Special editions can take longer. The product page gives the estimate for each book.

Delivery cost and time: shown at checkout, before you pay. Where a book ships free, the product page says so.

Pre-orders: physical pre-orders are printed and shipped after the release date shown on the product page.

Shipping confirmation: we email you when your book ships, with a tracking link where the carrier provides one.

Customs and import charges: wherever possible, we print your book in or near the country we deliver to, so most orders arrive without any import charges. If a parcel does cross a border, your country may charge import taxes, duties or a carrier handling fee on delivery. These are set by your country and paid by you; we'll tell you on the product page if this applies.

Wrong address: please check your delivery address carefully. If a parcel is returned because the address was wrong, we can reship it, but we'll need to charge the shipping again.

Damaged or lost parcels: if your book arrives damaged, or hasn't arrived 10 business days after the latest estimated delivery date, email books@maxinehenri.com with your order number. We'll send a replacement or refund you.

Questions

books@maxinehenri.com